SOCIAL/COMMUNITY SERVICES

2511-11 Social Worker

Assesses the social needs of individuals and groups, and assists people to develop and use the skills and resources needed to resolve social and other problems.

Skill Level:

The entry requirement for this occupation is a bachelor degree or higher qualification. In some instances relevant experience is required in addition to the formal qualification. Registration or licensing may be required.

Tasks Include:

• acts as a contact between clients in need and community services
• assesses resources for health, welfare, recreation, housing, employment and other community services
• provides leadership and assistance for the implementation of pilot projects in community development and self-help
• assists community organisations, social agencies and voluntary groups to improve services or develop new services
• conducts individual or family case interviews to identify the nature and extent of clients’ problems
• evaluates information obtained to determine the type of assistance required
• assists clients to understand and resolve problems by providing information and referring them to community or self-help agencies
• monitors the progress of clients by maintaining contact
• compiles case records and reports
• may assist in budget preparation and policy formulation