HOSPITALITY/TOURISM

3323-11 Hotel or Motel Manager
Hotelier
Publican

Organises and controls the operations of hotels or motels in providing guest accommodation, meals and other services.

Skill Level:

The entry requirement for this occupation is an AQF Diploma or higher qualification. In some instances relevant experience is required in addition to the formal qualification. Registration or licensing may be required.

Tasks Include:

• oversees reservation, reception, room service and housekeeping activities
• plans and supervises entertainment activities
• supervises security arrangements, and garden and property maintenance
• plans and supervises bar, restaurant, function and conference activities
• observes liquor, gaming and other laws and regulations
• assesses and reviews customer satisfaction and preferences
• oversees accounting and purchasing activities
• ensures compliance with occupational health and safety regulations
• may provide guests with local tourism information, arrange tours and transportation
• may manage the entire range of services provided by the establishment or may manage a specialised service area